The direct benefits
October 1, 2010 Leave a comment
So the technology is great and the concepts are fresh, but what are the direct benefits to our customers if they use our services/solutions?
Here’s a concise list of real benefits:
Benefit No 1: Simplification, simplification, simplification…..
This is perhaps a bit of an abused cliche, but with our solutions – your life as a CIO or CTO, IT director, IT manager, IT Engineer, service desk administrator or operator or even just an IT user – becomes simpler, more efficient and easier on a daily basis. The typical IT environment has become so complex and all the systems needed to monitor and manage the infrastructure and associated services associated – along with the governing processes (i.e. ITIL) have resulted in a huge jumble of integrated point solutions and complex software models and architectures.
We’ve taken a fresh approach that has enabled us to essentially replace the entire management layer (Enterprise Systems Management + IT Service Management) with a simple integration of two of the most innovative and practical solutions to enter the IT management space in decades. (Service-now.com for ITSM and Monolith Software for ESM). Add to the fresh technical approach the fact that these solutions are offered as a service, and a huge amount of effort and skills required for [essentially] non-core services are taken off your shoulders.
Benefit No 2: Cost savings…
(I might as well say cliche no 2.) As a direct result of the simplification explained above – huge cost savings can be had. First of all, ALL of the solutions that we offer as Marutech fall into the category of: “On Demand” or “Software as a Service” or “Cloud Computing” or “Managed Service” or “Subscriptions” or “Off Balance Sheet” – choose your buzz-word (carefully, as there’s often strong internal resistance to over-used buzz-words in the market), but we do not sell you software licenses and hardware that you need to worry about. Everything we do is focused on zero capital expenditure (CAPEX) while drastically optimizing your long-term operational costs (or OPEX). But besides that, there’s the direct cost savings achieved due to lower operational overhead, fewer complexities, increased productivity and performance, lower maintenance costs, fewer contractors and specialist skills, etc… These result in real cost savings…
Benefit No 3: Improved Customer Service, Performance, Morale, Productivity, etc.
Quite incredibly – the customers that have migrated from their legacy systems to Service-now.com and/or Monolith-Software are experiencing such elation and enthusiasm with their decisions that the only people we see moaning and groaning about these technologies are the (non-customer) late adopters and bigots that can’t let go of the empires they’ve built using the legacy solutions… Virtually every customer I know of that has made the move, have re-energized teams, staff and particular managers and of course improved customer service and productivity levels. They all seem to be in jovial moods with huge weights being lifted from their shoulders since ditching the legacy systems. Every single one of them seems to be eager to share the great success stories…
I could ramble on and get into a lot of detail, but at a high level – these 3 benefits really stand out as the primary impacting benefits on customers that have adopted either of our 2 core solutions.
